Questions
Your order
How can I track my order?
Once you place an order, you will receive an e-mail from PA.NI with an invoice and order number. When your order is shipped, we will send you a confirmation e-mail containing a tracking number. If you do not receive any confirmation within 1-2 days, please e-mail us [email protected]
When will my order arrive?
We will try our best to ship your package within a day of the order being placed. It generally takes 5-7 working days for the order to be delivered to your doorstep. You may use the tracking number shared with you by e-mail to check the status of the delivery.
What if my order is late?
If your order is late, please e-mail us at [email protected] with "Late order: [your order number]" as the subject line. We will get back to you within 24 hours.
Shipping & Returns
Do you ship outside of India?
We currently do not ship outside of India. But sign up to our newsletter and stay posted about our pop up stores - we may stop by a city near you!
How do I request a return?
Shopping for swimsuits online is hard, and we get that. To ensure you find your perfect fit, we make all our orders exchangeable and refundable within a 15 day window of receiving your order
How?
Simply e-mail us at [email protected] with your order number as a subject line. We will e-mail you a return label with our return instructions. You may choose to exchange the product for another one of the same value or request a refund. If you would like a refund, please let us know in the email body.
Please note that usual delivery schedule applies for exchanges (5-7 days).
Conditions for exchanges/returns
Please note that exchanges or returns are only accepted within 15 days of you receiving the product. If you get your order on the 1st, you have until the 16th to request a return.
We will refund you the money using the same mode of payment used for the purchase, within a period of 10-15 days from the request date. No refunds will be provided for Cash On Delivery payments - only exchanges are applicable in this case.
Please note that in order to get a full refund, the swimsuits will have to be returned in good condition with all tags and hygienic stickers. We will not accept clothes that have been worn, washed or damaged and reserve the right to decline a return request.
Contact
Do you have a shop that I can visit?
We currently do not have a shop, but subscribe to our newsletter at the bottom of the page in order to get alerts about our pop-ups stores and trunk shows.
Where can I reach you if I want to contact you for media/partnership/business reasons?
We would love for you to get in touch! Feel free to drop us a mail at [email protected]. We'll get back to you as soon as possible.
Still have gnawing questions?
E-mail us at [email protected] or DM us on Instagram
